Our FAQ's replies to the most frequently asked questions, but if have any further questions, please feel free to email us at:email@example.com
Where does Gaïa Studio ship to?
We ship worldwide. Please choose your destination from our shipping list at checkout to see respective costs. For those that may not be present, please contact us at firstname.lastname@example.org and we can arrange your shipping.
Depending on which territory we are shipping to, the cost of shipping will vary. Please note that international orders being shipped outside of the UK will be subject to an approximate 20% customs/import duties and tax charges once they reach their destination country. This cost is not covered by Gaïa Studio and so you will be responsible for paying any additional charges that may occur.
Will I be charged duties and taxes?
Occasionally, dependant on the recipient country and the relevant import laws, duties and taxes may be payable. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; often payment of these is necessary to release your order from customs on arrival. At Gaïa Studio we always recommend checking local regulations surrounding this as it varies between different countries and states.
Does my order require a signature upon delivery?
Depending on which shipping service you have selected, some couriers may require a signature. Due to the fact that Gaïa Studio jewellery is of a notable value almost all international services will require a signature.
Does gaïa studio Jewellery come with a warranty?
Gaïa Studio covers the cost of reasonable repairs under normal wear for the first six months after purchase. If a piece shows signs of improper care or is damaged in a way resulting from something other than normal wear, we will repair the piece at cost. An estimate of the repair can be given prior to the repair. Customers are responsible for return shipping costs. After six months, we will repair pieces at cost.
For all of our bespoke pieces we offer a lifetime warranty for any product or manufacturing fault. Any necessary repair of bespoke pieces which is not considered to be the result of a product fault will be assessed on a case by case basis. We offer stone tightening (in an undamaged ring) at no charge and recommend annual servicing of our bespoke rings.
Please note that if any other jeweller undertakes work on one of our pieces, including resizing or repairs, this warranty will be voided. We always recommend returning to us for repairs and resizes, we do not take any responsibility for repairs or resizes undertaken by other jewellers. Resizing is at cost and is quoted on a case by case basis.
When will my order be here?
Shipping times are dependent on your location, however, due to the value of our pieces we use tracked services for all of our deliveries. This allows each costumer to track their shipment from the moment it leaves our workshop.
Where’s my package?
In order to accurately track your shipment, please head over to your order confirmation email or shipping notification email to find your shipment tracking link. Due to Covid and the extra safety measures in place, our deliveries may take longer than usual and some couriers are unable to guarantee exact delivery dates. We thank you in advance for your patience and understanding, and we will do our best to get your order to you as fast as we can.
What is your return policy?
We have a 30 day return policy. The return window starts from the day your order is received, and we do not offer exchange of pieces.
We also ask if you could please return your order back to us in the original Gaïa Studio packaging it came in with all warranty stickers in tact.
For hygiene reasons, please note that if returned pieces are received with warranty stickers removed or incomplete, Gaïa Studio reserve the right to refuse a full and final refund. No oversized or large boxes will be accepted as this increases shipping rates.
Return shipping rates are the responsibility of the customer.
When will I receive my refund?
As soon as your returned piece arrive with us the full refund exclusive of shipping costs will be issued to you. We strongly recommend that you send your order back to us by recorded delivery. We cannot accept responsibility for parcels lost in transit.
If the piece is returned unworn in it's original Gaïa Studio packaging with the warranty sticker still in tact, a prompt refund will be issued within 7 days.
How do I return an item?
Should you wish to return an item, please get in touch with our team first at email@example.com in order to arrange the process. Normally, we will ask that the customer ships the item back to our Customer Care team for inspection, and we will then be able to process a refund.
What is your exchange policy?
Gaïa Studio are unable to offer exchange unless the item you need is a different size - this applies to rings only. Unfortunately, we do not accept returns on earrings if they have been worn, but unworn earrings in same condition as received and with the warranty sticker still in tact can be returned.
Are returns free?
Return shipping rates are the responsibility of the customer. Gaïa Studio will not be responsible for shipping, customs and duty fees that are incurred when returning items. We reserve the right to deduct additional duty fees from the refunded amount when applicable.
Should the returned item not meet the above return guidelines, Gaïa Studio has the right to deny a return and shall send the piece back to the customer.
What can I do if my jewellery breaks?
If something happens to your treasured Gaïa Studio Jewellery, please write to us via email to provide all of the necessary information, images and order number, and we will will be here to help: firstname.lastname@example.org
Can I return a bespoke/customised item?
All bespoke pieced made specifically for you are non-refundable. All items are made to order therefore exchanges or returns are not offered for change of mind. Throughout the process, we will provide one on one consultations and design workshops in order to ensure you are satisfied with your final design before deposits and final balances are paid. Please reach out to our team with any questions you may have prior to designing your once in a lifetime piece, to ensure the piece you choose is perfect for you.
Can I change/cancel my order?
If you would like to change or cancel an order, please write to us immediately at: email@example.com and we will help sort this out for you straight away.
Gaïa Studio are unable to offer exchanges unless the item you need is a different size - this goes for rings only. Unfortunately, we do not accept returns on earrings if they have been worn, but unworn earrings in same condition as received and with the warranty sticker in tact can be returned.
How and where is Gaïa jewellery made?
Great thought was put into carefully handpicking the right manufacturers for Gaïa Studio No.1. For us, it was essential to ensure we would only ever work with a small number of manufacturers that we could trust to both live up to our high ethical standards and support our sustainable focus.
All of our Gaïa Studio jewellery is made meticulously handmade by an environmentally friendly, small family owned business that have been operating for more than three generations from their HQ in London and their sustainable plant located in Thailand. The materials for each piece of our handmade jewellery is responsibly sourced and compiled by our skilled jewellers.
Our family owned manufacturer are also the first and only factory in Asia certified as a Fairmined authorised supplier. By offering full transparency, working alongside them has proven to be a real pleasure, with their high-quality working conditions and fairly paid wages a guarantee.
We individually hand pick our Fresh Water Pearls from our supplier in London, and for each piece we make sure to meticulously match the pearls in shape, size and lustre, to guarantee each piece perfectly compliments each other.
All of our bespoke engagement rings are sourced and handcrafted exclusively in London.
Is all Gaïa Jewellery made using 18k recycled gold?
Gaïa only uses high quality, ethically sourced materials that are sustainably made from recycled pure 14K gold, 18k recycled gold and 14k gold plated vermeil over recycled silver. Our goal is to ensure you the highest quality possible, which is why we use gold coated vermeil with 5 microns of 18k gold. For comparison, industry standard is 1.5 microns and 10k gold.
our recycled packaging
Our Gaïa jewellery comes safely packed in our bespoke 100% recycled jewellery packaging crafted by another of our carefully chosen partners, Wrapology. All Gaïa Studio jewellery comes wrapped in bespoke 100% recycled cardboard packaging, lined with 100% recycled soft Bamboo fabric. As experts in environmentally friendly packaging with over 20 years of experience in sourcing and manufacturing, the UK based company Wrapology are a perfect fit for Gaïa.
What’s the difference between lab-grown and mined diamonds?
A lab grown diamond is exactly the same as an earth grown, mined diamond. Lab created diamonds display the exact same physical, chemical and optical characteristics as a natural diamond. They have the identical shine, firmness, fire and sparkle. Lab created diamonds are nearly impossible to differentiate from natural diamonds with the naked eye, as only with professional and specialised equipment can they be distinguished. The only difference between a lab grown and a mined diamond is where and how quickly they grow.
How do I take the best care of my Gaïa studio Jewellery?
Our commitment to using such high-quality materials is based upon the hope that you will keep your Gaïa Studio jewellery for a lifetime. Your jewellery is designed to withstand lots of wear, but it is still worth keeping in mind that they are made from precious metals and delicate stones. To take the best care of your handmade pieces, we advise you to avoid getting your jewellery in contact with perfume, deodorants, makeup, lotions and hair products. That is why our Gaïa jewellery is always the last thing we put on and the first thing we take off. Always store your jewellery pieces individually. We prefer storing them in our Gaïa Studio jewellery boxes wrapped in the soft 100% recycled Bamboo fabric to make sure they don’t scratch, rub together or tangle.
DO you have any tips on how to take care and store my pearl Jewellery?
Here are a few tips on how to take the best care of your pearl jewellery:
- Do not leave your pearls in direct sunlight.
- Avoid getting your pearls in contact with makeup, perfume and hair products.
- Always take off your pearls before showering and swimming.
- Always give your pearls a gentle wipe with a soft cloth to remove excess oils, sweat, perfume and dirt before storing them in your Gaïa Studio jewellery box.
- Store your pearls in your Gaïa Studio box to keep them out of the sun and to avoid them getting scratched and tangled with other objects.
- Do not store your pearls in airtight packaging (such as plastic bags). Gaïa Studio only uses real pearls and real pearls require moisture.
Can I adjust the size of my Gaïa Studio jewelry?
All our bracelets and necklaces offer adjustable length chains, and our rings comes in UK size K, L, M and N.
Our bespoke pieces can me made in any size, and for bespoke pieces only we also offer one free of charge resizing.
How can I measure my ring size?
We would recommend being professionally sized by your local jeweller is always a good option where possible, and ensure to be given a size in UK sizing, as well as an inside diameter measurement of the ring sizer - as these tools can vary between jewellers.
What does recycled gold mean?
At Gaïa Studio we use 100% recycled metals. The recycling process means that the metals have been melted down and refined until it reaches its most pure form. We choose to craft our jewellery from recycled metals compared to mined, to help reduce the negative environmental impacts. For our bespoke pieces we also offer fair trade sourced metals, and we guarantee our metals can be traced back to source.
How do you clean Gaïa Studio jewelry?
Pearl jewellery should be treasured and cared for, which is why we advise you to gently wipe your pearls with a dry soft cloth every time you take them off, to remove any body oils, products or other debris that might be on the surface. We also advise that your pearls should always be the last thing you put on and the first thing you take off.
If you feel that your pearls need a deeper clean we recommend that you gently use a soft cotton, a small basin of lukewarm soapy water. (Ideally, use pure soap or soap flakes.) Avoide any harsh washing liquids or dishwashing sope - this may harm your pearls and make them loose their beautiful lustre.
are lab Grown diamonds real diamonds?
Yes, they are real diamonds. A lab grown diamond is exactly the same as an earth grown, mined diamond. Lab created diamonds display the exact same physical, chemical and optical characteristics as a natural diamond. They have the identical shine, firmness, fire and sparkle. The only difference between a lab grown and a mined diamond is where and how quickly they grow. They are grown using the same environment, the growing conditions have been engineered to produce an identical diamond without the social and environmental impact of mining.
what is the difference between lab grown diamonds and diamond simulant/cubic zirconia?
It is important to clarify that although a diamond simulant such as cubic zirconia might look similar to a diamond at first, it is not a diamond. The chemical properties are completely different, and they can be made out of anything from cubic zirconia to glass. Diamond simulants can also never be considered a gemstone because they can’t be found in nature. It’s typically made from powdered zirconium and zirconium dioxide, melted together and formed into a stone. Furthermore, you will also be able to tell simulants apart from a real diamond since they aren’t as hard, don’t have the same optical properties, aren’t as sparkly and will show signs of wear. Gaïa Studio only uses high quality lab grown diamonds which are exactly the same as earth grown, mined diamond.
Our conflict-free diamonds
Sadly, to this day mined diamonds have been linked to conflicts, human rights abuse and state corruption. Our lab-grown diamonds were chosen as an ethically sourced, conflict-free alternative. A lab-grown diamond is chemically, physically and optically completely identical to a mined diamond – the only difference being the way in which the diamond is grown. As opposed to a Cubic Zirconia or Moissanite, our diamonds are 100% real and handpicked through our trusted source in Antwerp, Belgium, with all those above 0,25ct coming with a GIA, IGI, AGS or HRD Diamond certificate.
Does my lab grown diamond come with a certicate?
All of our diamonds above 0,25ct come with a GIA, IGI, AGS or HRD Diamond certificate. All of our diamonds are 100% handpicked through our trusted source in Antwerp, Belgium, where they go though intensive quality check controls.
Do Lab created diamonds sparkle?
Oh yes they do! Lab diamonds do sparkle just as much as mined diamonds. The sparkle of a diamond always depends on the 4 C's such as clarity, cut, colour and carat, and lab diamonds are no different. Since the physical characteristics of a mined and lab diamond are not different, their sparkles aren't different either.
Do Lab created diamonds have flaws?
Yes they do - just like mined diamonds. Lab grown diamonds are grown the same way (just in a lab) so therefore they have the same flaws. Each type of diamond both lab or mined, are individually unique and have their own characteristics.
Do you offer resizing?
Yes on our bespoke pieces we offer one free resizing, this is included in our bespoke package.
Where do you make your rings?
All our rings from our maiden collection are handcrafted by our eco-friendly, family run manufacturer in Thailand, and all of our bespoke rings are sourced and hand crafted in London.
Where does GAÏA studio no. 1 source your diamonds?
We work with a trusted selection of suppliers who, like ourselves, are committed to sustainable and ethical practices. They are based both locally and internationally. Searching for the perfect stone can be a long process, depending on what you are searching for. We always put a lot of time and effort into sourcing the very best diamonds whilst listening to our clients wishes. We always present several options to the client to review and select from, before we place the order.
How long does the bespoke process take?
All of our bespoke pieces are made to order by our small team of jewellers in our London workshop. With out specialised bespoke work being exclusively crafted by our master jewellers, we usually allow between 4-8 weeks. This timescale also depends on how fast we finalise the design, select and source the gemstones etc. We like to encourage our clients to allow a little extra time when planning, to ensure everything runs as smooth as possible.
The timing also depends on the complications of the design.
Does my diamond come with a certificate?
All our diamonds above 0,25ct come with a GIA, IGI, AGS or HRD Diamond certificate. All of our diamonds are 100% handpicked through our trusted source in Antwerp, Belgium, where they go though intensive quality check controls.
Can I engrave a message on the ring?
We love to add personalised details onto our bespoke pieces. This can be everything from small hidden gemstones such as rubies, diamonds or aquamarine gems inside the band, engraved messages or initials - only your imagination sets the limits.
Can I still work with you to create a bespoke piece if I am not local?
Yes absolutely! Our bespoke process offers consultations that can take place remotely, either via email, over the phone, via video call, or in person. When it comes to selecting your stone, we present you with several options online for you to choose from, whilst also providing HD videos and imagery of the stones to give a true to life visualisation, so that you can make the best decision.
Can I pay in a few installments?
After our first consultation we get started on your design and the quote will be finalised. In order to proceed to the next stages of creating the CAD, sorting the material we require a 50% or a 75% deposit, dependant on the value of the stone. When your piece is completed and ready to be shipped out the remaining balance is due.
Can I make a bank transfer?
Yes you will be able to pay via bank transfer, Pay Pal or Stripe. We are soon to add instalment payment options to our site such as Klarna and AfterPay.
Can I create a bespoke piece LAST MINUTE (QUICKLY)?
Depending on what style of ring you are looking to create, we might be able to create something fast. We have a selection of Gaïa Studio bespoke designs that we can send you to have a look at, if any of these designs might be of interest. We can also customise these designs if there’s anything you would like to change/add. This would be a faster option than creating something from scratch. We are always up for a challenge, so why not send us an email with what you have in mind, and we can give you a realistic timeframe.
Will I have to pay duties and taxes if I live overseas?
Dependant on the recipient country and the relevant import laws, duties and taxes may be applied. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival, which is why we always recommend that our costumers check their local regulations, since it varies between different countries and states.
When can I expect to receive my ring?
With every client we research the best and safest shipping options with full insurance coverage to ensurer that you have nothing to worry about. Always allow some extra time for shipping. Shipping times are dependent on your location, however, due to the value of our pieces we use tracked services for all of our deliveries. This allows each costumer to track their shipment from the moment it leaves our workshop.
Can I exchange/cancel my bespoke piece?
All bespoke pieced made specifically for you are non-refundable. All items are made to order therefore exchanges or returns are not offered for change of mind. Throughout the process, we will provide one on one consultations and design workshops in order to ensure you are satisfied with your final design. Please reach out to our team with any questions you may have prior to designing your once in a lifetime piece, to ensure the piece you choose is perfect for you. After our first consultation we get started on your design and the quote will be finalised. In order to proceed to the next stages of creating the CAD and sourcing the material, we require a 50% or a 75% deposit which is non refundable. The client will always be made clear of this, so there will be no surprises during the process.
What if something happens to my piece?
If something happens to your treasured bespoke piece, do write us an email with all the necessary information, images and order number and we will will be here to help: firstname.lastname@example.org
I can’t seem to find anything I like online - can you make something different?
We would love to help you create something unique and different and make your dreams and vision come to life. Though our face to face or virtual appointments we will help guide you though the process. If you do not have a clear vision of what you dream to create, throughout the information and initial consultations we will get to know you or your partner to understand what they might love.
In these terms:‘We’, ‘us’ or ‘our’ means Gaia Studio Limited, a company registered in England and Wales under company number 12757008 and with our registered office at 12 Wellington Mansions, Queens Club Gardens, London, W12 9TF.
‘You’ or ‘your’ means the person using our site to buy Products from us.